From the first phone call to the webinars, product updates, new trainings, and help desk support years later, we are with you every step of the way. Our support team is U.S. based with 30+ members of desk support in offices from California to New York City. With response time within one work day via email and a live person to answer the phone when you call from 8:00 am to 6:00pm EST time – we’ve got you covered.
Once you decide to work with us we’ll designate a Customer Success Specialist who will get to know you and the needs of your team. Our Customer Success Specialists have years of experience assisting clients throughout implementations and providing knowledge and continuous support. They will work directly with your system administrator and assist in planning, rollout, and customized training.